How long will it take to get my order?

All orders are hand-made bespoke for the customer according to their size and options. As a result, we have a lead time of 5-10 working days to fabricate your item and then between 3-10 days for hallmarking, and finally another 1-3 working days to ship within the UK and channel islands (we regret we are unable to send to the rest of the world). Orders are shipped as soon as they are returned by the assay office. So, if it's done early you may get it in a much shorter timeframe.

Typical turnaround is 8 -10 working days from order to delivery, but can be much longer depending on occasional increases in our and the assay office's demand. Either way, we will keep you updated on the progress of your order.

Please have a look at our Shipping information page for more.

How do I find my ring size?

Ring sizes are very individual to the customer and various factors can affect what size fits you most comfortably. Finger and knuckle shape, the weather, even medical conditions can affect the size that best suits you. This is why it is important to accurately size your fingers.

If you need to size your fingers, we will be happy to send you a complimentary ring sizer. Just request one via our contact page and we'll send it out to you straight away.

Many of our customers buy rings as gifts, and can have trouble getting a size without giving away a surprise. We have two suggestions on how to do this without arousing suspicion.

Method 1: 

• Pretend that you are getting a ring for yourself, and ask your "target" for help as it requires two hands.
  
• Then demonstrate the process on them first so that they can "see how it's done", and take note of their size when doing this.

Method 2:

• If you have free access to other rings that your "target" currently wears, you can use a piece of dowel or a wooden spoon with a round handle as an aid.
• Wrap a band of tape around the dowel/handle of the spoon until the example ring fits snugly over the tape.
• Then remove the ring and use the ring sizer at the same point on the tape ball to get the size of the sample ring.

What necklace chain length should I get?

We can produce necklace chains to any size you require, simply chose the size from the product page options that corresponds to the size you'd like. If you want a size that is different to the sizes available, then choose the option that is closest but larger than the size you want, and then specify the specific length you require in the comments box at checkout.

If you need to determine what size would suit you, simply:

• Using a 1m long piece of string, tie a small 1cm loop in one end.
• If you are sizing for a pendant, slip a key or some other small weight onto the string.
• Put the string behind your neck, and bring the ends in front of you.
• Insert the free end through the looped end facing a mirror, adjust the position until it is near to your desired length.
• While pinching the loose knot in your fingers, shift it to the side of your neck and let the rest of the string hang (and weight) hang free in front of you.
• Readjust as necessary.
• Once you are happy with the length, use a pair of scissors to cut the free end as close to the loop end as you can.
• Remove the remaining string from around your neck and lay it out, gently pulled taught, next to a ruler or tape measure to get the length.

Can I get a ring/Bracelet/Necklace made to any size? And does it cost extra?

The answer is:

1. YES! You can have anything made to any size you want (design permitting).
2. NO! (other than necklaces that can require significantly more chain to be made larger) In most cases, it won't cost you a penny extra to have a bespoke version of one of our designs. All our items are made bespoke and the cost is included in the price.

What if my ring/bracelet/necklace doesn't fit?

We are happy to resize your items if they do not fit, and the first one is free! So, you can buy with confidence that even if you ordered incorrectly, or didn't know someone's exact size, we are happy to make sure it fits for free. Just send it back to us (you'll be responsible for the extra postage, and it must be tracked and "signed for"), and we'll resize to your new measurements within 10 days.

Please note, there are some designs that cannot be resized (for example inlaid bands). So, please ensure the size is as accurate as possible before placing your order. We are happy to send out ring sizers for free (you just pay 1st class postage). Just drop us a line in the contact section of this website to request your free ring sizer.

How do I clean my items?

Please have a look at our Care Instructions page