Terms of ServiceBespoke
Each piece is made to order as a bespoke piece, made entirely by hand, from scratch, using unique, often uncut gems and stones. Because of this bespoke service, stone size, colour, shape, and detail may vary slightly from image. We also ask for a small amount of patience as the process of making only starts after your order is complete, and so can take a few days to finish. Please expect your item to take 5 - 10 working days to be completed BEFORE it is shipped. Please read the Deliver and Returns section below for more information.
Made to fit
We accommodate ANY size or fit requirement. Just pick from our size list, and give us any additional instructions in the notes to your order. If you need a special fit, or you don't know what size you are, let us know, and we'll get in touch by email/Etsy messenger to discuss. All our sizes are priced the same because even though smaller pieces may use less silver, they can be harder to make, and take slightly longer to complete.
Delivery and ReturnsPostage
We post internationally to most any country, but due to popular internet scams, we will not post to a country that is different to the one the purchaser is buying from. We use signed-for, tracked, and insured postage both nationally and internationally, and upgrade the coverage for more expensive orders. All customs and duties are the responsibility of the purchaser to pay according to the import laws of their own country, and refunds/returns postage is to be paid for by the purchaser with insurance.
Our postage pricing is as follows:
Our processing time is generally 1-2 weeks (5-10 working days) unless otherwise stated. Shipping times will vary depending on your location. Uk shipping should always fall within 1-3 working days.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Packaging
Our quirky packaging is also made almost entirely in-house by JR and Sharon and is made from 100% recycled/recyclable materials. Your item will be packaged for delivery in a linen drawstring pouch, held in a recycled card pillow box, accompanied by a silver anti-tarnish card, tied together with a raffia bow, and then sealed in a recycled/recyclable jiffy bag for protection during transit.
Returns
We offer unconditional returns for any items that are proved to be lost or are refused delivery because of damage in transit. If you have taken receipt of an item and you find that it is damaged, then ⋙ please contact us ⋘ with photographic evidence of the damage within 14 days of receipt of goods and we will do our best to arrive at a solution.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Unannounced returns will not qualify for a refund, we will simply thank you for the gift, and sell it again to someone else. So, PLEASE CONTACT US FIRST, we're very reasonable people, I swear!
Please note: for reasons of hygiene, we do not offer refunds or returns on earrings or piercings, and while we will work with you to make sure bespoke items are as close to what you expected or better, we reserve the right to not offer refunds for some bespoke items that cannot be resold as is.
All return postage and insurance is the sole responsibility of the purchaser to arrange and pay for, and will not be reimbursed. If return items are lost in transit, they are the responsibility of the buyer to insure. Lost items (other than those sent by us to the buyer) will not be replaced or reimbursed.
Care InstructionsSilver is notorious for tarnishing very easily. We supply our silver products with an anit-tarnish strip to help prevent the buildup of tarnish. You can be proactive about keeping your silver as clean as possible by:
However, no matter how careful you are, eventually your sterling silver jewellery will dull, and may even disolour.
NOT TO WORRY!!
NEVER use any chemicals or silver dips on anything that has a stone or setting of any kind. Chemical cleaners might clean the silver, but will likely discolour, or even permanently damage the stones.
Silver is very easy to clean. The best way possible is to massage with a combination of Town Talk Polish Co. silver polish and a good silver polishing cloth. You can also use children's mild toothpaste, warm water, and a firm toothbrush to get into the hard to reach spaces, or around softer stones like pearl.
Some of our products are set with the help of glues and epoxies. If you have one of these, you must take care to never get them wet, or expose them to chemicals that could compromise the effectiveness of the adhesive.
EthicsWe are very concerned about the health and wellbeing of our planet and the people that live on her! To that end, we live our lives as ethically as possible, and that extends to all of our products. We have built our business around suppliers, materials, and working practices that have as little or no environmental impact, are free of exploitation, and do not artificially inflate the cost of goods just because someone wants to get more rich.
100% of our jewellery is Recycled Sterling EcoSilver, and sustainably sourced ethical materials.
That is why, in our jewellery you will never see any:
Everything we supply is sourced to the mine, factory, or natural location where it came from. We know the source of every gram of material we use, and can guarantee that all efforts have been made to ensure that we are supporting sustainable, ethical producers.
Where possible (in 90% of our materials), we certify the source with either The Rainforest Alliance, Fairtrade Association, EcoSilver, or other provenance of origin.
What is EcoSilver?
All of our jewellery is made from certified EcoSilver .925 Sterling Silver from recycled sources.
EcoSilver is refined, just like natural silver ore would be, from sources that are not pure silver. The amazing list of items that silver can be obtained from includes medical equipment, x-rays, photographic film, electronics, solder, old coins, old jewellery and silverware, and even some from jewellers like us that save all their scrap, dust, and filings.
The silver is extracted from the impure materials (which are recycled themselves where possible), and then through a process of refinement, it is brought back up to the standards of .925 Sterling Silver, or .999 Fine Silver. We then buy it from the producer as a block, sheet, tube, or wire and form it into the jewellery you see in our shop.
By recycling the silver in this way, we are minimising the need to extract further material from the earth, and avoid some of the environmental impacts associated with large scale mining. Of course, there are some environmental issues with the reniment process, but as the silver comes exclusively from a reputable source, all efforts are made to capture and either reuse or lock away all emissions and waste products so that they have the least impact possible.
We feel we must all do our part, but that doesn't mean we can't enjoy life or create beautiful things! Mitigating the waste, and reusing material is the ethical way to do that, or at least we think so!
Hallmarking
We are currently registered with the Birmingham Assay Office for all hallmarking and assaying. Although, because UK law does not require a hallmark for items that are less than 7.78g of Sterling Silver, we have not hallmarked most of our stock, as it generally weighs less than this, and we did not want to pass the cost on to our customers. If you are interested in having your piece assayed and hallmarked, please discuss this with us directly and we can provide the hallmark for an additional cost.
All items over 7.78g are already hallmarked and the cost included. Vegan
Personally, we are vegans, but please be aware! Some of our products are not. Which is why we don't advertise as vegan. If you wish to order a vegan product, we can advise you as to which of our items qualify (95% do), and can even make alternative design arrangements for those that don't.
However, we do choose to sell freshwater cultured pearls and for this reason alone, our products cannot be called vegan. Cultured pearls from our ethical producers in Tahiti and South China are a sustainable and environmentally low impact product.
We also make a select few of our designs using fast drying Cyanoacrylate and epoxy resin glues. These are not tested on animals, or made with animal byproducts, but they are plasicised chemicals and as such are not perfectly environmentally friendly. We use these sparingly where absolutely necessary, and so far have not needed to refill our supplies.
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